Returns & Exchanges
At Odessa, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your package.
Receive Your Refund
Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing